Last updated: 14 September 2026
1. Change-of-mind returns
Ready-stock jewellery is generally final sale. We do not offer returns, refunds or exchanges simply because you change your mind, prefer another design, or later decide that the size, length, colour or appearance is not suitable, provided the item supplied is the item ordered and has been accurately described.
This policy does not remove any consumer right or remedy that cannot lawfully be excluded.
2. Damaged, defective, wrong or materially different items
If an item arrives damaged, has a suspected manufacturing defect, is the wrong item, or is materially different from what you ordered, please contact us within 7 days of delivery with your order number and clear photographs or video where helpful.
The 7-day period is our operational reporting window so that we can investigate promptly. It does not limit any statutory right that cannot lawfully be limited.
3. Assessment
Please do not repair, alter or dispose of the item before we review the issue. We may ask for additional photographs, video or return of the item where reasonably necessary to assess the request.
Normal tarnish, oxidation, gradual plating wear, surface changes from moisture or chemicals, and damage caused by misuse, accidental impact, bending after use or unsuitable care are not generally manufacturing defects.
4. Approved remedies
Where a claim is accepted, the appropriate remedy will depend on the circumstances and applicable law. This may include replacement where available, another agreed solution, or a full or partial refund.
Where goods are accepted as defective or materially different from what was ordered, Stellaire Atelier will bear the reasonable cost of re-delivery or return shipping where required by applicable law. We will provide return or re-delivery instructions before you send the item.
Approved monetary refunds are normally issued to the original payment method. Processing time after approval depends on the relevant payment provider or financial institution.
5. Returning an item
Please contact us before sending an item back. We will provide return instructions where a return is required. Items sent without prior arrangement may be difficult to identify or assess.
6. No separate commercial warranty
Stellaire Atelier does not provide a separate fixed-term commercial warranty. This does not affect rights or remedies that apply under Malaysian consumer law or any other mandatory law that applies to an accepted order.
Contact: stellaire_atelier@hotmail.com