FAQ – Stellaire Atelier

At Stellaire Atelier, each piece is selected with intention — valued not only for its form, but for the quiet presence it carries when worn.

Our jewellery is crafted primarily from 925 sterling silver, chosen for its balance of beauty, durability, and wearability. Selected designs are finished with protective plating such as gold, rose gold, or rhodium to enhance longevity and appearance. Material details are clearly stated on each product page.

Some pieces feature stones such as cubic zirconia or gemstones, selected for their brilliance and suitability for everyday wear. As with all fine jewellery, slight variations in finish, tone, or setting may occur and are considered part of the character of each piece.

To preserve the beauty of your jewellery, we recommend following our Jewellery Care Guide and storing pieces carefully when not in use.

Shipping fees are set as fixed rates based on destination (domestic or international). These rates reflect secure, tracked delivery suitable for jewellery and are displayed clearly during checkout.

International shipping involves longer transit distances, customs processing, and additional handling requirements.

To ensure your jewellery arrives safely, international orders are shipped using secure and trackable services, which results in higher shipping costs compared to domestic delivery.

The shipping fee is shown during checkout, before payment is completed.

We recommend reviewing your order details — including the shipping fee — carefully on the checkout and payment review page before confirming your purchase.

Once an order has been placed and payment is completed, shipping fees cannot be adjusted or refunded.

If you have questions about shipping costs, we encourage you to contact us before placing your order.

Delivery times vary depending on your location.

Domestic orders typically arrive sooner.
International orders may take longer due to customs clearance and international transit.

Estimated delivery timelines will be provided in your order confirmation email.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in our prices or shipping fees and are the responsibility of the recipient.

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery.

Orders may be placed directly through our website. Once your order is submitted and payment is successfully completed, you will receive an order confirmation email.

Please review your order details carefully before completing payment, including product selection, shipping address, and shipping fees.

All prices are displayed in the currency shown on our website.

Shipping fees are fixed by destination (domestic or international) and are shown clearly during checkout before payment is completed.

By proceeding with payment, you acknowledge and accept the total order amount, including the applicable shipping fee.

We accept payment methods as displayed at checkout. Orders are processed only after full payment has been received.

If you need to make changes, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel or amend it.

Due to the nature of jewellery and hygiene considerations, all sales are considered final. We do not accept returns or exchanges for change of mind.

This does not affect your statutory consumer rights.

If your item arrives with a manufacturing defect, please contact us within 7 days of delivery with clear photos or videos. We will review the issue and assist accordingly.

To maintain the beauty of your jewellery, avoid contact with water, perfumes, lotions, and chemicals. Remove jewellery before sleeping or exercising, and store each piece separately in a dry jewellery box.

For full details, please refer to our Jewellery Care Guide.

Our jewellery is crafted from 925 sterling silver, with selected pieces finished in gold, rose gold, or rhodium plating. Material details are listed on each product page.

Stellaire Atelier respects your privacy and is committed to protecting your personal data.

We collect and use personal information only as necessary to:

process and fulfil orders
provide customer support
communicate regarding your purchases
comply with legal and regulatory obligations

Personal data may include your name, contact details, shipping address, payment information, and order history.

We take reasonable measures to safeguard your personal information and do not sell or misuse your data. Payment information is processed securely through trusted third-party payment providers.

Your data may be shared with essential third parties such as payment processors, shipping providers, and platform services solely for the purpose of operating our business.

Depending on your location, you may have rights to access, correct, or request deletion of your personal data. To make such a request, please contact us using the details provided on our Contact page.

We may update our policies from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

If you have any questions about shipping, materials, or your order, please contact us via our Contact page. We’re happy to assist before you place your order.

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